Effective Date: 01/12/2024
Updated On: 01/01/2025
Welcome to WebSavian Solutions LTD. We are committed to building a mutually beneficial relationship with you. By accessing or using our website, services, and platforms, you agree to be bound by the following Terms and Conditions. These terms aim to create a transparent, fair, and collaborative understanding between you (the “Client,” “Customer,” “User,” or “You”) and WebSavian Solutions LTD regarding your use of our website, services, and associated platforms, including the WebSavian Connect platform.
Please read these Terms carefully before making any purchases, using our services, or interacting with the WebSavian Connect platform. If you have any questions or concerns, feel free to contact us at support@websavian.com.
1. General Terms of Use
Scope of Services
WebSavian Solutions LTD offers a wide range of digital services, including but not limited to solution development, branding, digital marketing, and cybersecurity. The specifics of each service will be outlined in the individual service engagement contract tailored to your requirements.
Account Creation and Usage
To use our services, you will need to create an account on the WebSavian Connect platform. Please ensure your login credentials remain secure. If you suspect unauthorized activity on your account, notify us immediately, and we will work with you to resolve the issue promptly.
Agreement to Terms
By purchasing services or using our platforms, you agree to these Terms and any additional terms specific to your purchased services. These Terms are designed to ensure clarity and fairness in our engagements.
2. Service Purchases and Payment
Purchasing Process
When you purchase a service through WebSavian Connect, you will receive confirmation of your purchase along with access to a service engagement contract. This contract will outline the specifics of your service, including timelines, deliverables, and terms.
Payment Methods
Payments for services must be made through WebSavian Connect. We accept multiple secure payment methods. If you experience any issues with payments, our support team is available to assist you.
3. Service Engagement Contract
Tailored Contracts
Each service engagement contract is customized to meet your specific needs. Before accepting, you will have the opportunity to review and raise any concerns. We aim to ensure these contracts are clear, balanced, and reflective of our shared goals.
Contract Variability
The terms of each contract may vary depending on the scope of services. Any adjustments or clarifications can be discussed before accepting.
4. Service Delivery and Monitoring
Timely Delivery
Our team is committed to delivering services according to the timelines and standards outlined in your service engagement contract. A dedicated account manager will keep you updated throughout the process.
Progress Tracking
Through WebSavian Connect, you can monitor the progress of your project in real time. Our platform ensures you remain informed and engaged at every stage.
5. Service Cancellation and Refunds
Flexible Cancellation Policy
We understand that circumstances may change. To cancel a service, please submit a cancellation request through WebSavian Connect. Specify your reason for cancellation, and we will work to resolve any concerns.
Refund Process
Refunds will be processed based on the stage of service delivery. For services that have not commenced, full refunds are typically provided. For services in progress, we will work with you to determine a fair resolution that reflects the work completed.
Non-Refundable Services
Certain services, such as custom development or subscription-based offerings, may not be eligible for refunds once initiated. These details will be clearly outlined in your service engagement contract.
6. Service Modifications and Adjustments
Scope Adjustments
If you need to make changes to your service scope, submit a request through WebSavian Connect. While some changes may incur additional fees, we will communicate these transparently and collaborate with you to accommodate your needs.
Revisions
Revisions to delivered work are included within the agreed-upon scope. For requests outside this scope, additional charges may apply. We strive to provide revisions promptly and to your satisfaction.
7. Client Responsibilities
Accurate Information
To ensure seamless service delivery, you are responsible for providing accurate and up-to-date information. Inaccurate or delayed information may impact timelines.
Active Collaboration
Timely feedback, materials, and responses are essential for project success. We will support you in meeting these requirements through regular communication and updates.
8. Data Privacy and Security
Your Privacy Matters
Your data privacy is important to us. We adhere to strict data protection practices as outlined in our Privacy Policy. By using our services, you consent to the collection and use of your data solely for service delivery.
Security Measures
We implement robust security measures to protect your data. While no system is entirely immune to risks, we continuously strive to ensure the highest standards of security.
9. Limitation of Liability
Fair Responsibility
Our liability is limited to the fees paid for the service directly related to any issue. We are not responsible for indirect or unforeseeable damages. However, we commit to addressing any valid concerns promptly and fairly.
Force Majeure
In the event of circumstances beyond our control (e.g., natural disasters, or technical failures), we will communicate promptly and work to minimize any disruptions.
10. Amendments to Terms
We may update these Terms to reflect changes in our services, business practices, or legal requirements. Any changes will be communicated to you in advance via email or WebSavian Connect. Your continued use of our services signifies your acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of Nigeria. Any disputes will be resolved amicably where possible or in the competent courts of Nigeria.
12. Contact Information
We’re here to help. If you have questions or need assistance, reach out to us:
WebSavian Solutions LTD
Email: support@websavian.com
Phone: +2347048404534
Address: 169 Madison Ave STE 11924, New York, NY 10016, USA.
By using our services, you confirm your understanding and acceptance of these Terms. Thank you for choosing WebSavian Solutions LTD. We look forward to collaborating with you!